Kerbside Collection FAQ

If you have a query relating to this service please call our Customer Care team on (03) 6397 7303.

Domestic Waste Collection

Council's contractor for waste collection is Aussie Waste Management.

When does my waste get collected?

Your waste and recycling are collected on the same day every fortnight, please view the Kerbside Collection Calendar for your collection day.

How do I report a missed collection?

Kerbside collection occurs between the hours of 6am to 5pm, however it is advisable to put your bins out the night before your collection day.  If your wheelie bin has been missed by Council's waste contractor please call the customer service team on (03) 6397 7303 on the day of collection.  

How do I fix my damaged wheelie bin?

If your bin is damaged please call the Customer Service Team on (03) 6397 7303 or email us on council@nmc.tas.gov.au to organise a repair, please advise where the bin is located and what damage has occured.

How can I change the size of my wheelie bin?

Please contact the Customer Service Team on (03) 6397 7303 to request a change in bin size.

Waste management charges are adjusted against your rates account according to the waste bin requested. Pro rata charges apply, starting from the month following your request being received. Your recycling bin does not impact your waste management charges included in your rates. Upgrades / Downgrades are normally delivered within 10 working days. Please note only owners or agents acting on behalf of owners can request changes of bin.

A service adjustment charge of $23 applies per bin in addition to the pro rata charge, please call council to find out what the pro rata charge will be, the Request to Change Wheelie Bin Form will need to be completed and returned to Council together with the fee. Once your request is received Councils Contractors will make the exchange.

Can I have more than one wheelie bin?

Please call the Customer Service Team on (03) 6397 7303 to request an additional service.

A minimum of one waste service charge is attached to properties entitled to a service. You may request additional bins, sizes are 140lt ($108.00 per annum) or 240lt ($159.00 per annum) pro rata charges apply in addition to an administation fee of $23, please contact council to find out what the pro rata charge will be. 

New bins are normally delivered within 10 working days by Council's contractor.

Please note only owners or agents acting on behalf of owners can request additional bins, as the rates will be increased the Request to Change Wheelie Bin Form needs to be filled in, signed and returned to Council.

What can I do if my bin is stolen?

Please call the Customer Service Team on (03) 6397 7303 to request replacement for a stolen bin.

The charge to replace a wheelie bin is $83 for a 140lt size (waste only) and $86 for a 240lt size (waste and recycling). However; if you have had your wheelie bin stolen on your collection day Council will replace your bin free of charge on the first occurrence. To apply for a replacement free of charge please fill in the Request to Replace Stolen Wheelie Bin/Recycling Bin form. Please allow 10 working days for delivery of your new bin.

Do I have to use Council's wheelie bin?

Only the wheelie bin provided by Council will be collected, each Council bin has the Northern Midlands Council logo on it and a serial number linking it to a property for identification in case of theft or misplacement.

What can I do if I am having difficulties handling my wheelie bin?

If you are having difficulties placing your wheelie bin out for collection due to age or physical disability, call the customer service team on (03) 6397 7303 to apply for assistance. 

What can I place in my wheelie bin?

You can put any normal household waste and solid non toxic waste in your waste bin, all food waste should be wrapped in sealed plastic bags such as reused plastic shopping bags . Items must fit loosely in the bin so as to fall out easily when the bin is tipped up to be emptied. It is important that you only place allowed waste into your bin, collection vehicles have close circuit cameras to monitor bins loads as they are emptied penalties may apply for putting non acceptable waste into your bin.

If your bin is too heavy, inaccessible, overloaded or contains inappropriate materials it will not be collected. Items you must not put in your waste bin include:

  • Hot Ashes
  • Green Waste
  • Oil, paint, chemicals, solvents or other liquids; and
  • Heavy builders rubble, car parts, large timber or metal pieces

Placement of Wheelie Bin
Face the wheels away from the kerb, bins must be at least 1 metre apart. Place items loosely in bins - jammed items wil not easily empty out. Please return your bins to your premises as soon as possible after emptying to reduce the risk of damage and theft.

Timing
All bins are to be placed out for collection prior to 6am on your day of collection.
Do not place bins near trees, power poles, cars or other obstacles.

What do I do if there are no wheelie bins at my new address?

Please call the Customer Service Team on (03) 6397 7303 to request replacement of a stolen or missing bin.

The cost to replace a missing wheelie bin is $83 for a 140lt and $86 for a 240lt (waste or recycling). Please fill in the Request to Replace Stolen Bin form and return to Council.

When a property is sold the solicitor for the purchaser requests a 132 Certificate from Council, on this certificate Council states if a Waste and Recycling Wheelie bin is registered to the property. It is up to the purchaser to ensure that they complete a final inspection before they accept the keys to the property. If they discover that the wheelie bins are missing after they accept the property a request to replace a stolen bin needs to be made, charges may apply.

If a tenant moves into a property and discovers that the wheelie bins are missing they must request the real estate property manager to replace the missing bins, charges may apply.

If I don't put out a wheelie bin why do I still get charged a fee on my rate notice?

If you live in an area provided with a collection service, you are entitled to use that service. Council must pay it's contractor to service the whole area, thus Council passes the cost of collection onto all residential properties entitled to access this service.

Additional Waste Collection over Christmas / New Year Period

Council provides an additional waste collection during the Christmas and New Year period. This will provide a collection on three consecutive weeks over the Christmas period, please see Kerbside Collection Calendarfor dates. This service is intended to reduce the problem of keeping extra garbage which is generated in the Christmas and New Year Period.

Domestic Recycling Collection

Council's contractor for Recycling collection is Veolia Environmental Services.

When does my recycling bin get collected?

Your recycling and waste are collected on the same day, please click here to view the Kerbside Collection Calendar for your collection day.

How Do I Report a Missed Collection?

Please call the Customer Service Team on (03) 6397 7303 to request an additional service.

A minimum of one waste/recycling service charge is attached to each property entitled to a service. You may request additional recycling bins for $86 each per annum, pro rata and an administation fee of $23 applies. 

New bins are normally delivered within 10 working days by Council's contractor.

Please note only owners or agents acting on behalf of owners can request additional bins, as the rates will be increased the Request to Change Wheelie Bin form needs to be filled in and returned to Council.

How can I fix my damaged recycling bin?

If your bin is damaged please call the Customer Service Team on (03) 6397 7303 or email us on council@nmc.tas.gov.au to organise a repair, please advise where the bin is located and what damage has occured.

What can I do if I am having difficulties handling my recycling bin?

If you are having difficulties placing your wheelie bin out for collection due to age or physical disability, call the customer service team on (03) 6397 7303 to apply for assistance. 

Do I have to use Council's recycling bin?

Only the recycling wheelie bin provided by Council will be collected, each Council bin has the Northern Midlands Council logo on it and a serial number linking it to a property for identification in case of theft or misplacement.

What do I do if my bin is missing or stolen?

Please call the Customer Service Team on (03) 6397 7303 to request replacement for a missing or stolen bin.

The charge to replace a recycling wheelie bin is $86. However; if you have had your wheelie bin stolen on your collection day Council will replace your bin free of charge on the first occurrence. To apply for a replacement free of charge please fill in the Request to Replace Stolen Wheelie Bin/Recycling Bin form. Please allow 10 working days for delivery of your new bin.

What to do if the Recycling Bin is not at the property when the new owner or tenant moves in?

When a property is sold the solicitor for the purchaser requests a 132 Certificate from Council, on this certificate Council states if a Waste and Recycling Wheelie bin is registered to the property. It is up to the purchaser to ensure that they complete a final inspection before they accept the keys to the property. If they discover that the wheelie bins are missing after they accept the property a request to replace a stolen bin needs to be made, charges may apply.

If a tenant moves into a property and discovers that the wheelie bins are missing they must request the real estate property manager or owner to replace the missing bins, charges may apply.

What can I put in my Recycling bin?

Council's recycling bins have a black base with a yellow lid, the Northern Midlands Council logo is hot pressed into the bin together with a serial number for identification in case of misplacement or theft - each bin is linked to a property by the serial number. Items that CAN be put in your recycle bin include:

  • Plastics with the number 1 (Polyethylene Terephthalate) Plastic soft drink, water, sports drink, mouthwash, sauce and salad dressing bottles.
  • Plastics with the number 2 (Polyethylene - High Density) Milk, water, juice, cosmetic, shampoo, some detergent bottles, yoghurt and margarine tubs.
  • Plastics with the number 3 (PVC- Polyvinyl Chloride) Juice bottles.
  • Plastics with the number (Polyethylene - Low Density) Squeezable bottles, re-usable drink bottles.
  • Plastics with the number 5 (Polypropylene) Syrup bottles, medicine bottles, yoghurt, ice cream and margarine containers.
  • Plastics with the number 7 Other plastic containers, water cooler bottles.
  • Newspapers / Magazines / Junk mail / Office papers - not shredded as this can clog up machines
  • Cardboard - clean only
  • Glass
  • Milk and juice cartons
  • Steel and Aluminum cans - do not crush cans

Rinse all containers and remove ALL lids, DO NOT bundle paper and cardboard.

Do not put waste material in your recycle bin. Collection vehicles have close-circuit cameras to monitor bin loads as they are emptied. Penalties may apply for incorrect use. Contamination occurs when you place items in your recycling bin that the recycling system cannot process. The less contaminations, the easier the material can be sorted, which saves time, energy and money.

High contamination rates can result in entire truckloads of recyclables being rejected at the sorting facility and becoming land fill. Continued contamination may increase the cost of recycling for the community; therefore it is essential that only correct itmes are placed into your recycling bin. Items that CANNOT be put in the recycle bin include:

  • Plastic bags
  • Recycled items IN plastic bags
  • Window glass or mirrors
  • Batteries
  • Light globes
  • Polystyrene foam
  • Crockery
  • Household rubbish
  • Food waste
  • Food containers which are contaminated with food; example Pizza boxes)
  • Household chemicals or oils
  • Nappies
  • Clothing
  • Toys
  • Gas bottles (these are recyclable but must be taken to your Waste Transfer Station)
  • E-Waste (you can recycle computers / TV's etc at your Waste Transfer Station)
  • Needles
  • Hub caps
What is Recycling Contamination?

Contamination occurs when you place items in your recycling bin that the recycling system cannot process. The less contaminations, the easier the material can be sorted, which saves time, energy and money. High contamination rates can result in entire truckloads of recyclables being rejected at the sorting facility and becoming land fill. Continued contamination may increase the cost of recycling for the community; therefore it is essential that only correct items are placed into your recycling bin.

Kerbside Recycling Contamination Assessments

Your Recycling Bin may be checked and if contaminated you may lose your recycling bin.

The Northern Waste Management Group is continuing Kerbside Recycling Contamination Assessments.
A sample of every suburb and town within the northern region will be assessed during the program. Each Kerbside Recycling Bin will be checked three consecutive times for contamination and residents will be notified of the results.

A sticker will be placed on the recycling bin after each assessment indicating whether the content of the bin has passed or failed. An information flyer detailing the correct materials to be placed in the recycling bin will be distributed to help assist residents. To learn more about materials suitable for kerbside recycling, visit the Northern Tasmanian Waste Management Group website for further information.